Signing in

How do you get in, and what if you cannot?

You need three things: the web address, your work email, and a password.

Two fields, and that is all most people ever see. The Workspace box in the middle only appears if your email belongs to more than one company here.

The first time

1. Open the invitation email and follow the link. The page is titled “Accept your invitation”.
2. Set a password — at least 8 characters — and confirm it.
3. Press “Accept and sign in”. It takes you to the sign-in page, not straight into the app.
4. Sign in once with the password you just set. A green note confirms the invitation was accepted.

If you created the workspace yourself, you get a verification email instead. Open the link, then sign in.

After that

Enter your email and password and press Sign in.

The Workspace box

Most people never see it. It appears only when your email belongs to more than one workspace. The page then shows a Workspace list and the message “Choose the workspace you want to open.” Pick the right one and sign in again.

If you change the email or the password, the list clears and you choose again.

When it does not work

What you see	What it means	What to do
“Sign-in failed”	Wrong email or wrong password	Try again. Then use Forgot password?
“Could not reach the server. Is the backend running?”	The app cannot reach the server	Check your connection. If it is fine, tell your admin — this is not your account
“This link is invalid”	The invitation or reset link is missing its token	Open the link from the email again. If it still fails, ask for a new one
“Missing invitation token”	The same, on an invitation	Ask the person who invited you to send a new link

Telling the two kinds of failure apart

“Sign-in failed” is about you — the email or the password. “Could not reach the server” is about the server, and no amount of retyping will fix it. Send that second one to your admin with the time you saw it.

Resetting your password

Press Forgot password? on the sign-in page. Enter your email. If your account is on a named workspace, enter its short name too; leave it blank only if you are a platform admin.

The page then says “Check your email” and tells you the link expires in 1 hour.

The page says the same thing either way

“Check your email” appears whether or not the email matched an account. That is deliberate. It stops a stranger learning who has an account here by typing addresses into the box.

Set the new password and you are signed out everywhere. Sign in again on each device, including the desktop app.

The desktop app

Same email, same password, same workspace short name. It is a separate sign-in.

A password change stops your tracking

Changing your password signs out the desktop app too. Until you sign it back in, nothing is being recorded — and the hours lost that way cannot be recovered from the tracker. They have to be added by hand and approved.

Change your password, then sign the desktop app in again the same minute.

Next: Your first week · What is recorded about you