Is it reading what I type?
No. Key presses are counted, never recorded, and no field exists anywhere in the product
that could hold typed text. Only the domain of a website is stored — never the page, the
search or anything after the first /.
Welcome
What is tracked, who can see it, and what every screen is for. Start with the question you came with.
Start with who you are
Section titled “Start with who you are”Five people use this product and they come with different questions. Pick the one that is yours.
I am being trackedWhat is recorded, what is not, who can see it, and how to fix a day that looks wrong.
I run a teamWho needs you today, what is waiting on your approval, and what the alerts mean.
I set this upPick an industry, decide how work is counted, and invite your people.
I have to audit itWhat is held, what can be exported, and the questions this product cannot yet answer.
I run the platformWorkspaces, plans and desktop agent versions.
The three questions people actually ask first
Section titled “The three questions people actually ask first”How long is any of this kept?
Your company chooses, and the manual says where to look it up. Some industries have no choice: an Indian contact centre must hold its records for a year.
Which report answers my question?
Eleven reports, and the names do not tell you which one to open. This page lists them by the question each one answers instead.
Setting up for the first time
Section titled “Setting up for the first time”A new workspace starts empty. Choosing an industry fills in the roles, the applications, the alerts and the retention period that suit that kind of company, so the first report means something.
IT services and software deliveryDelivery teams on projects. Meetings and code review count as work.
BPO and contact centreAgents on queues. Records kept for a year, because the law requires it.
Accounting and professional servicesBillable hours against a client, kept as the evidence behind a bill.
Agency and creative studioDesign tools and social platforms are the job here, not a distraction.
Healthcare back office and RCMScreenshots start switched off, because a screen can hold patient data.
Not sure which?What each one changes, side by side, and what to do if none of them fit.
Where this manual is honest about the product
Section titled “Where this manual is honest about the product”This manual is written against the code, not against a roadmap. Where the product is weak, the page that covers it says so. You will find plain statements that a manager is not limited to their own team on screenshots, that the billing reports do not filter on approval, and that task comments have no screen yet.
That is deliberate. A reader who discovers one of those later stops believing the rest of the page.