Reporting a problem

Something is wrong. Who do you tell?

It depends on what kind of wrong it is. Four kinds, four different people.

What is wrong	Who fixes it	How long it takes them
The tracker is not recording	Your admin	Minutes, once they know
Your hours are wrong	Your manager	One approval
An app or site is scored wrongly	Your admin	30 seconds, and it repairs the last 31 days
You disagree with how a number is being used	Your manager, in person	There is no button for this one

The tracker is not recording

Signs: Tracked today stays at zero while you work. The desktop app shows signed out. Your name is missing from the live view when it should be there.

Check these first:

1. Is the desktop app running and signed in?
2. Did you change your password recently? That signs the desktop app out.
3. Is your internet working?

If all three are fine, tell your admin and say when it last worked.

Hours that were never recorded cannot be recovered

There is no catch-up and no backfill. The tracker has nothing to send, because nothing was captured. Those hours have to be added by hand and approved by a manager, which is slower and needs you to remember what you did.

That is the reason to report a silent tracker on the day, not at the end of the week.

Your hours are wrong

If time is missing, add it: Adding time you forgot. Say what the time was for. A manager approves it, and then it counts.

Start here for anything about hours. The Rejected tile is a link: it takes you straight to the periods that came back, so you are not hunting through a list.

If a timesheet was rejected, open it. The rejection card names who decided and the note they left. Fix what it says, then submit the same period again.

If the note does not explain it, ask the person named on the card. A rejection with no usable reason is a problem with the review, not with you.

An app or site is scored wrongly

This is the most common report in a new rollout, and the easiest to fix.

Tell your admin three things:

1. The exact application name or website domain, as it appears on your screen
2. What it should be - productive, neutral or distracting
3. One line on why

An admin changes it on Productivity rules. When they save, the product recalculates the last 31 days on its own.

A fix repairs the recent past, not only tomorrow

This is worth saying out loud when you report it, because people assume a rule change only counts from the day it is made and decide a bad month is not worth raising. It is.

You disagree with how a number is being used

This one has no button.

There is no dispute control on a figure, and no comment box on a task. The product does not have either yet. There is nothing hidden that you have failed to find.

What you have instead:

• The notes box when you submit a timesheet. The person approving it reads it. Use it.
• Your own day in detail. Open a timesheet and press View activity timeline. That is the evidence behind the total - sessions, applications, idle gaps and your own screenshots.
• A conversation. Bring the dates and the figures.

What to put in any report

• The date and the time of day
• The screen you were on, by name
• What you expected, and what you saw
• A screenshot if you can take one

Four lines like that get fixed. “It is wrong” does not.

Next: What is recorded about you · What your manager sees