Terms of Service

WorkflowPulse includes the web application, the desktop tracking app for Windows, macOS and Linux, and the user guide (together, the “Service”). We may improve or change features over time. We will not make a change that substantially reduces the core features of a paid plan during a subscription term without notice.

• You must be at least 18 and have authority to act for the organisation whose workspace you create or administer.
• You are responsible for the people you invite, the roles you give them and their use of the Service.
• Keep sign-in details confidential and tell us promptly about any unauthorised access.
• Account information you give us must be accurate and kept up to date.

WorkflowPulse records work activity and, if you enable it, screenshots. You decide whom to track and which features to turn on, so you are responsible for doing so lawfully. In particular, you agree to:

• tell each tracked person, before tracking starts, what is recorded, why, who can see it and how long it is kept, and obtain consent wherever the law requires it;
• comply with the employment, privacy and data-protection laws that apply to you and your people;
• track only work activity, on devices you are entitled to monitor, and not use the Service to record people covertly or outside their working relationship with you;
• choose settings, including screenshots, window titles and retention, that are no broader than you need;
• respond to requests from your people about their data and keep any required notice or consent records.
• consider sensitive information that may appear in screenshots or window titles; screenshots are not automatically blurred or redacted.
• review activity classifications, integrity signals and AI summaries before making employment, payment or disciplinary decisions; these signals may be incomplete or inaccurate.

The What is recorded about you page of the user guide can be shared with your team as a starting point. It is not a substitute for your own notice.

You must not, and must not let anyone else:

• use the Service for anything unlawful, deceptive or harmful;
• try to get around its security, access another customer’s data or overload it;
• copy, resell or reverse engineer the Service, except where the law permits this;
• upload malware, disrupt the Service or use it to obtain information you are not authorised to access;
• remove ownership notices or misuse WorkflowPulse branding.

• New workspaces get a 14-day free trial. No payment is due during the trial.
• Paid plans are priced per user per month as shown on our pricing page or in your order, with a minimum of five paid users. GST and other taxes are extra.
• Standard annual plans are billed upfront for 12 months and receive the annual discount shown at purchase. The Early Adopter offer cannot be combined with other offers; its promotional duration and subsequent price are those disclosed in your accepted order.
• Fees, billing frequency, seat commitments and payment deadlines are those stated in your accepted order, invoice or service agreement. Contact us promptly about a disputed charge. If an undisputed payment remains overdue, we may suspend access after notifying the billing contact and giving a reasonable opportunity to resolve it, subject to your agreement and applicable law.
• Refunds, credits and any prorating follow the terms disclosed in your accepted order or service agreement and any mandatory rights under applicable law. Cancellation alone does not establish an entitlement to a refund. Contact us about billing errors or refund requests.
• We may change prices for future terms with at least 30 days’ notice. Changes do not affect a term you have already paid for.

As between you and us, you retain your rights in the data you and your people submit to or generate through the Service (“Customer Data”), subject to individuals’ rights and applicable law. You must have authority to provide and process that data. You authorise us to host, process, transmit and display it to provide, secure and support the Service, follow your lawful instructions and meet applicable legal obligations, as described in our Privacy Policy.

We process personal data in Customer Data as your processor, on your instructions. We will keep it confidential and protect it with reasonable security measures. We may use service providers for the purposes described in the Privacy Policy and will notify you of personal-data breaches as required by applicable law and your service agreement. AI summaries are off by default. If an administrator enables them, aggregated team figures, team labels and selected website domains may be sent to Anthropic, as explained in the Privacy Policy. Connected integrations process information under their own applicable terms.

Authorised users can export supported reports and records while they have access to the relevant features. You are responsible for keeping the copies you need. Raw tracking-data retention follows workspace settings; it does not automatically delete billing records, timesheets or other retained records. See the Privacy Policy for the distinction. Contact us if you need a separate data-processing agreement or deployment-specific details.

We give you a limited, non-exclusive, non-transferable licence to install the WorkflowPulse desktop app on devices you are entitled to monitor, for use with the Service during your trial or subscription. Updates may be delivered through the app or provided as downloads; you are responsible for installing supported versions and granting only appropriate device permissions. Remove or disable the tracker when your authority to track the device ends. Third-party and open-source components remain subject to their applicable licences.

We own the Service, including its software, design and the WorkflowPulse name and logo. These terms do not transfer any of those rights to you. If you send us feedback, we may use it without any obligation to you.

We aim to keep the Service available at all times but do not guarantee uninterrupted access. Planned maintenance will be announced where practical. Support is provided by email at bd@techextensor.com. Any service-level commitment applies only if it is written into your order or a signed agreement.

The subscription period and any renewal arrangement are those in your accepted order or service agreement. Automatic renewal applies only where it has been agreed. To request cancellation or non-renewal, email bd@techextensor.com from an authorised account and identify your workspace. Unless your agreement or applicable law provides otherwise, cancellation takes effect at the end of the current paid period; fees already due remain payable. Trial access may end when the trial expires if no paid subscription is agreed.

We may suspend or end access for a material breach, unlawful monitoring, a security threat or a legal requirement. Where practical and appropriate, we will notify you and allow a reasonable opportunity to remedy a breach. Immediate action may be necessary to prevent harm, protect data or comply with law. We will limit suspension to what is reasonably needed.

Arrange any required exports before access ends. Contact us to agree any available post-termination export assistance and the scope and timing of deletion under your service agreement. Suspension or closure does not automatically erase all records. Retention, legal exceptions and backup handling follow the Privacy Policy and applicable law. Terms concerning accrued fees, confidentiality, ownership, liability and disputes continue to apply where needed after termination.

The Service measures activity signals and provides classifications and optional AI summaries. These may be incomplete or inaccurate and do not establish a person’s performance, intent, misconduct or billable entitlement. You are responsible for reviewing records and decisions you make about people. The Service is not legal, employment or accounting advice. Except for express commitments in these terms or your agreement, it is provided “as is” and “as available”, with implied warranties excluded only to the extent permitted by law. Mandatory statutory rights remain unaffected.

To the extent the law allows, neither side is liable for indirect, incidental or consequential loss, or for lost profits, revenue or data. Each side’s total liability under these terms is limited to the fees you paid us in the 12 months before the claim arose.

These limits do not apply to your payment obligations, the indemnity below, fraud, wilful misconduct or liability that cannot lawfully be excluded or limited. Nothing in these terms removes mandatory statutory remedies.

To the extent permitted by law, you will defend us against third-party claims caused by your unlawful monitoring, unauthorised Customer Data or material breach of these terms, and compensate us for resulting damages and reasonable costs finally awarded or agreed in settlement. This does not apply to the extent a claim is caused by our own breach or misconduct. We will promptly notify you, reasonably cooperate and allow you to manage the defence. A settlement imposing obligations or an admission on us requires our consent, which we will not unreasonably withhold.

These terms are governed by the laws of India. Please contact us first so the parties can try to resolve a dispute in good faith. Subject to mandatory law and any separate written dispute-resolution agreement, courts of competent jurisdiction in Ahmedabad, Gujarat, India will hear disputes arising from these terms. Nothing here prevents access to a regulator, statutory forum or remedy available under applicable law.

We may update these terms. We will give at least 30 days’ notice of material changes by email or in the product. Continuing to use the Service after that date means you accept the new terms. Material changes will not retrospectively alter fees or rights already accrued. If you do not accept a change, contact us about ending or not renewing the affected service. Notices and questions: bd@techextensor.com, Tech Extensor, Swati Crimson & Clover, Shilaj Circle, Sardar Patel Ring Road, Thaltej, Ahmedabad, Gujarat 380054, India.

These terms and your accepted order or service agreement form the agreement for the Service; a separately signed agreement prevails where there is a conflict. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in enforcing a right does not waive it. Neither party is responsible for delays caused by events beyond its reasonable control, except that accrued payment obligations remain due. You may not transfer your subscription without our written consent. We may transfer this agreement with the Service in a business reorganisation or transfer, subject to applicable law and the protection of Customer Data.